Frequently Asked Questions

Yes — skipQs is completely free for patients and customers. You can browse wait times, join queues, and manage your active queue at no cost, with no account required. For businesses, we offer a free tier with core features and optional paid plans for advanced analytics and priority support.

For browsing wait times and viewing queues, no account is needed. To join a queue and track your position live, a simple account is recommended so your session is saved if you close the browser. Businesses and hospitals require an account to manage their queues.

skipQs supports hospitals, NHS clinics, private clinics, salons, banks, restaurants, government offices, and more. Any business with a physical queue can register. We currently serve 10+ service categories and are growing rapidly.

skipQs was founded in the UK and our primary focus is the UK market. However, the platform is accessible globally and we are actively expanding to new regions. If you'd like to bring skipQs to your country or city, get in touch.

Yes — that's one of skipQs's core features. You can browse departments, check live wait times, and join the virtual queue from anywhere: at home, on the bus, or in the car park. You only need to arrive at the hospital when your turn is approaching.

Wait times are updated live by staff at each hospital or service. The accuracy depends on how actively the staff update their dashboard — most of our partners refresh times every few minutes. We always show when a wait time was last updated so you know how fresh the data is.

Each service provider sets their own policy for missed turns. Some will hold your spot for a short grace period, others may move you to the back of the queue. We recommend arriving slightly before your expected call time. You can always check the policy on the service's skipQs listing page.

Yes. You can leave or cancel your queue position at any time from the homepage timer or your dashboard. Leaving is immediate and frees up your spot for others. Please cancel promptly if your plans change — it helps hospitals manage their queues accurately.

Visit hospital-signup.html and fill in your hospital's details. Registration takes under 5 minutes. Once approved, you can add departments, set wait times, and go live immediately — all for free.

On the free tier, you can add up to 10 departments or service categories. Paid plans support unlimited departments with additional features such as queue analytics, SMS notifications, and dedicated account support.

Staff log into the skipQs dashboard on any device — computer, tablet, or phone. From there, they can update wait times for each department with a single tap. Changes propagate to all patient views instantly, with no page refresh needed.

Yes. skipQs does not store sensitive medical data. Queue positions are tracked by session only, and we comply with UK GDPR requirements. Patient names or records are never shared between services. See our Privacy Policy for full details.

Any business that operates a physical queue can join skipQs. This includes salons, barbershops, restaurants, banks, post offices, government service centres, pharmacies, and more. If you have customers waiting, we can help.

Yes. Our free tier gives businesses access to core features: listing on skipQs, up to 5 service queues, live wait time updates, and a basic queue management dashboard. Paid plans unlock advanced analytics, SMS alerts, unlimited queues, and priority support.

When customers join a virtual queue, they're invested in their position and much more likely to show up on time. Live wait time visibility also means customers arrive when it suits them — reducing both no-shows and late arrivals. Early data from our partners shows a significant reduction in queue abandonment.

No. skipQs is fully browser-based and works on any device — smartphones, tablets, and desktops. No app store, no downloads, no friction. Simply open the website, find your service, and join.

Queue positions and wait times are pushed to the browser automatically. The update frequency depends on how often staff update their dashboard, but your page view always shows the most recently submitted time with a timestamp. We're working on real-time socket updates for all plans.

skipQs works on all modern browsers: Chrome, Safari, Firefox, Edge, and Samsung Internet. We recommend keeping your browser updated for the best experience. Internet Explorer is not supported.

Please contact us at support@skipqs.com with a description of the issue, the page you were on, and your browser and device. Screenshots are always helpful. We aim to respond to technical issues within 1 business day.